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| CPS provides the following array of services to optimize your investment in labor workforce management systems: |
Project Management
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Beginning with project initiation, we will guide your team to organize and define project objectives appropriately.
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We recognize the importance of appropriate project team alignment. We work with you to identify and align the correct project resources with project roles to fully optimize team performance.
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Identifying all required project tasks and proper execution are key to all successful projects. CPS excels in developing and managing task assignments and timelines to meet project deliverables.
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CPS utilizes project management methodologies and tools to ensure successful project outcomes.
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We manage all aspects of your project activities (Scope, Time, and Cost) to accomplish your project goals.
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CPS will oversee project close activities such as documenting lessons learned, business processes, and the development of post live optimization plans to ensure long term project objectives are achieved.
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System Evaluation & Selection
CPS leverages its expertise with Workforce Management solutions and vendors to educate and facilitate your system selection process. We provide tools, guidance, and direction to assist with:
- Vendor identification
- Coordination of RFI / RFP development
- System demonstration, results scoring, and evaluation
- Site Visits and Reference Verifications
- Contract Finalization
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 Vendor Contract Negotiations
CPS will manage your contract negotiations process with your Vendor of Choice by:
- Obtaining initial / opening bids
- Calculating Total Cost of Ownership
- Conducting cost and service negotiations
- Managing vendor – client communications
- Obtaining final agreement
CPS will act as your advocate in all discussions with the vendor. |
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Planning & Implementation
CPS can join your project even after project initiation to assist in managing the work plan and project team to meet project goals and objectives.
We can oversee all components or sub components of a large work plan or system implementation.
We will always apply sound project management methodologies to ensure your project’s success. |
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 Business Processes & Workflow Development
CPS works with system end users to:
- Document current processes in a detailed manner
- Transfer current work flow processes to visual diagram formats
- Perform gap analysis to optimize business process outcomes
- Identify necessary policy and procedure changes to support the re-engineered business processes
- Develop recommendations related to system settings designed to support new business processes
- Identify and design required educational training curriculum to support new business processes
- Oversee incorporation of new business processes to existing job descriptions and department procedure manuals / handbooks
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Best Practices Development
CPS will familiarize and inform your team with industry best practices in the areas of work force management, specifically:
- Policies & Procedures
- End user Education
- New Technology Adoption Techniques
- System Monitoring and Audit Requirements
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 System Assessment
CPS performs interviews and analysis to determine current operation metrics. This information is complied and utilized for:
- Issue Validation and Analysis
- Policies & Procedures Gap Analysis
- Remediation Recommendations
- Implementation Oversight
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Post Implementation Audit / Support
CPS will conduct in-depth interviews and system performance / usage reviews to determine:
- Policy & Procedure adherence
- System sizing and performance evaluations
- Outstanding implementation task(s) status
- Remediation plans - CPS will develop detailed recommendations and remediation plans to optimize system and process capabilities.
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